When do I pay shipping and taxes?
You will pay for shipping and taxes in the Backerkit pledge manager after the Kickstarter campaign ends.
Last updated: April 08, 2024 12:52
What pledge manager are you using?
We are using BackerKit for our pledge manager. You will be able to purchase additional add-ons or upgrade your pledge.
Last updated: April 08, 2024 12:52
What is the difference between the Beginner and Intermediate deck of cards?
Our beginner card deck is organized in a linear format that will take you through the fundamentals of learning the guitar.
Whereas your intermediate exercise deck will help elevate your skills with more challenging exercises for speed and dexterity. This deck also gets more into basic music theory, solo embellishments, scales, and fingerpicking patterns.
Last updated: April 08, 2024 12:52
What is the difference between standard sized and the jumbo deck of cards?
The only difference is the size of the decks:
Standard sized deck = 2.5 x 3 inches Jumbo sized deck = 3.5 x 5 inches
Last updated: July 17, 2024 11:54
I signed up as a VIP and paid $1 to reserve my Chordly. When will I receive my bonus gift?
All backers who signed up as a VIP before the campaign went live will receive an exclusive gift of the digital version of our beginner exercise deck of cards. You will receive this gift once we ship out your Chordly.
Rest assured, we have your email and confirm your pre-reservation in our post-campaign survey.
Last updated: April 08, 2024 12:52
Will Chordly help me if I play electric guitar?
Yes. Although Chordly replicates acoustic, it will feel very similar to your electric guitar, as well.
You have the ability to easily change strings to mimic electric steel guitar strings.
Last updated: April 09, 2024 10:10
When will I receive my Chordly?
We are targeting fall of 2024. We will keep all of our backers updated continuously on our fulfillment timelines through the Kickstarter Update tab, as well as email updates.
Last updated: April 09, 2024 10:10
Why is using Chordly any different than practicing with my guitar?
It’s not! It’s just more convenient to use in the office, while traveling, or wherever you have a few minutes to spare.
Last updated: April 09, 2024 10:10
Why is Chordly only 5 frets?
We found 5 frets is the perfect amount to give you maximum playability paired with maximum portability. Less than 5 frets doesn’t give you enough frets to create all your major and minor chords and scales. Any longer than 5 frets and it becomes more difficult to toss in a bag or even practice with one hand.
Last updated: April 09, 2024 10:10
Will I need to replace the strings on Chordly?
Most people probably won’t. But we have made it super easy to do so, if you’d like to use your own strings, or if you want to replace Chordly strings for any other reason.
We will have a short tutorial on our website for you to follow.
Last updated: April 09, 2024 10:10
I’m a complete beginner at guitar, what’s the best way to start using Chordly?
Chordly is perfect for beginners. Practice chords, transitions, and simple scales to build muscle memory and finger dexterity wherever is convenient for you.
Our beginner card deck is organized in a linear format that will take you through the fundamentals of learning the guitar.
Last updated: April 09, 2024 10:10
Can I purchase add-ons in the pledge manager?
Yes. You can adjust your pledge during the pledge manager phase.
Last updated: April 09, 2024 10:10
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.